Survey for library users

By Aaron Kendall   |   Assistant Editor   |
Tuesday 18th July 2017 5:21 pm
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LIBRARY users and non-users are being urged by Somerset County Council to take part in the latest library customer satisfaction survey.

The survey is being launched on Monday July 24 and the results will tell the ouncil what is important to library users and how it can help them make the most of library services.

Questions include how often they visit, what services they use, how they find staff support, the quality of library facilities and services, how library services could be improved in future, and what stops people visiting their local library. 

Cllr David Hall, cabinet member with responsibility for libraries at Somerset County Council, said: “We always want to know how we are doing and would like as many people as possible to complete this latest customer satisfaction survey.

“The results will tell us more about what’s important to our customers, the services they like and suggestions for improvement.

“We also want to hear from people who don’t use their local library. Why don’t they? Is there a particular reason that we could improve on in future?”

The survey can be completed online at from July 24 until August 12. Alternatively, surveys will be available from your local library.

The survey is open to library users under 16 as well, sochildren may be asked by a member of staff to complete a questionnaire.

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